For five years in a row, Zoom retains the lead in the Gartner Magic Quadrant for Meeting Solutions. And with the addition of Zoom Phone in its portfolio, Zoom qualified and took leadership in the Gartner Magic Quadrant for Unified Communications as-a-Service (UCaaS).
Zoom never ceased to innovate, and it spent time and its fund wisely in enhancing the solutions. It is also usual for Zoom to release new product updates. We have even introduced some of these practical and innovative features in our posts before. Undoubtedly, Zoom is just getting better and better by the day.
Now, Zoom is an official Gartner UCaaS leader. Many might be curious: why just now? What is it with adding Zoom Phone qualifies the company for the UCaaS business category? Or simply, what is UCaaS? On this blog, we’ll tackle that. Let’s dive into it.
UCaaS is also known as UC are shorts for Unified Communications as a Service. It refers to the overall solution that offers unified and key communication systems native to the cloud.
In a nutshell, UCaaS solves the challenge of multiple tools by streamlining business communications such as telephony, instant messaging, and video conferencing in a single platform.
As defined by Gartner, UCaaS is a cloud-delivered unified communications model that supports these specific communications functions: enterprise telephony, meetings (audio/video/web conferencing), unified messaging, instant messaging and presence (personal and team), mobility, and communications-enabled business processes.
In summary, UCaaS must have these inherent functions:
When Zoom Phone was released, Zoom finally ticks the last checkbox in the list to be considered a UCaaS provider. Finally, it was the Zoom Phone service release that completes the mix of cloud-based communication tools.
Zoom’s UCaaS platform merges its video conferencing, chat, webinar, and finally its Voice over Internet Protocol (VoIP) service in one platform. Hence, Zoom Pro and Zoom Business account users save time and costs in managing multiple third-party communication applications. More importantly, boosting productivity and collaboration to achieve team goals.
Overall, Zoom Meetings is the kickstarter. Built as a video-first platform, Zoom excelled in video and audio clarity. Zoom Meetings is user friendly, integrated with a useful and collaboration tool that makes virtual meetings easy and productive.
Zoom Chat lies in the centre of the unified communications. Also, more than an instant messaging (IM) platform, users can schedule meetings, create and join meetings, make phone calls, share files, and follow through on tasks.
Communicate with a wider audience internally with Zoom Video Webinars. Launch events or hybrid events to up to 50,000 people with 100+ interactive panellists without compromising HD audio and video. Moreover, Zoom Webinar is jam-packed with features that empower you to broadcast to wider audiences.
Zoom Rooms is a video conferencing system made on-premise or cloud-based. Having Zoom Room within your facility means no more AV inputs and messy wires. Remarkably, the organization only gets an ever-ready and efficient conference capable to facilitate a one-touch meeting start, collaboration, wireless content sharing.
Then, add the Zoom Phone to complete the overall unified communications experience. With just a click of a button, users call can leverage cloud IP Telephony to call contacts. Zoom Phone powers local and international calls on desktop or mobile devices such as your smartphone, laptop, and tablet. Note though that Zoom Phone is not yet available in the GCC region, talk to sales to know more.